INTRODUCTION
These Terms and Conditions govern the services provided by New Level Designs, an IT consulting company. By using our services, you agree to these terms.
SERVICES
We provide IT consulting, support, website design and other services as agreed upon in a written contract or proposal or verbal agreement. The scope of services will be outlined in the agreement with the client. If you choose to opt out of verbal agreements and consent only to written agreements you must notify us via email, mailed letter or text message.
PAYMENT & FEES
Payments and sums are agreed, for on-call servies such as IT support the bill reflects an hourly rate and amount depends on how much time was spent. Websites and security camera installation and similar services are charged a flat fee that is determined prior to project start.
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1 . All invoices/bills are due upon receipt. Grace period is provided for approximately 2 weeks however is primarily provided for clients who's accountants do not work every day at the business.
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2 . Late payments may result in service suspension or additional fees. We always try to work with clients if there is a specific understandable situation and can in some cases make exceptions and not charge a late fee, however in most cases paying late is not acceptable.
CLIENT RESPONSIBILITIES
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1 . The client must provide accurate information and access required for service delivery.
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2 . Any delays caused by the client may impact timelines and costs.
CONFIDENTIALITY
Both parties agree to keep all confidential information private and not disclose it to third parties. When assisting with orders we may share your information for purposes of ordering the materials or products needed for your business, if you prefer to always place the orders yourself you may let us know this preference.
LIABILITY
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1 . We strive to provide reliable and high-quality services, but we are not responsible for any indirect, incidental, or consequential damages.
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2 . Our maximum liability is limited to the amount paid for the services.
TERMINATION
Either party may terminate the agreement with prior written notice. Any outstanding payments for completed work must be settled before termination.
CHANGES TO TERMS
We may update these terms at any time. Clients will be notified of significant changes via email or mail. Please send us updated contact information if it changes to stay up to date.
